ISO 9001 is the world’s most widely used management-system standard. A good QM audit does not ask whether every form exists, but whether your processes are under control and consistently deliver what customers expect. That is exactly where I focus: on the value the system creates for your company.
What the audit covers
The focus is on the process approach, risk-based thinking and continual improvement. The audit examines whether your processes are clearly defined, controlled and measurable — and whether corrective and improvement actions actually have an effect.
Integrated with your other systems
QM combines well with information security and business continuity into an integrated management system. This saves duplicated effort in audits, documentation and management review. Where useful, I consider these interfaces in the audit.
Areas we focus on
- Process landscape and process control
- Risk-based thinking and opportunity management
- Customer focus and satisfaction measurement
- Corrective, improvement and audit processes
- Management review and key figures
- Interfaces to ISO 27001 and ISO 22301